We want you to be happy with your Styled Motion order. Please read this policy before starting a return.
Overview
- You may request a return of unworn, unwashed, and undamaged items with original tags/packaging (if any) intact.
- Return requests must be submitted within 30 days of the delivery date.
- Sale, final-sale, or clearly marked non-returnable items are not eligible unless required by law.
What we cannot accept
We generally cannot accept returns that are:
- Worn, washed, damaged, or altered
- Missing tags or not in resellable condition
- Returned without a prior return authorization / confirmation from us
- Outside the 30-day window
For hygiene and quality reasons, certain items (if marked) may be final sale.
How to start a return
- Email us at support@styledmotion.com.
- Include:
- Order number
- Item(s) and size/color
- Reason for return
- Wait for our reply with return instructions and the address to ship to.
- Ship the item(s) back using a trackable method. Return shipping is the customer’s responsibility unless we made an error (wrong item, defective item, etc.).
Refunds
- Once we receive and inspect your return, approved refunds are issued to the original payment method.
- Please allow 5–10 business days after we receive the return for the refund to appear (banks/card issuers may take additional time).
- Original shipping fees are non-refundable, except when the return is due to our error.
- If you were charged return shipping by us in a specific case, that will be explained in our email.
Exchanges
We may offer exchanges for size/color when stock is available. If the replacement item costs more, we’ll ask you to pay the difference; if less, we can refund the difference. If an exchange isn’t available, we’ll process a refund instead.
Damaged or incorrect items
If something arrives damaged, defective, or not what you ordered:
- Contact us within 7 days of delivery.
- Include your order number and clear photos of the issue and packaging.
- We’ll work with you on a replacement or refund as appropriate.
Questions?
Contact us via the Contact page. We’re here to help.